Frequently asked questions.
The details that make your trip easier—from airport arrivals to the right vehicle for your itinerary.
Airport transportation
Which airports do you serve?
ARO Executive offers prearranged transportation to and from John Wayne Airport (SNA), Los Angeles International Airport (LAX), Long Beach Airport (LGB), and San Diego International Airport (SAN). Private aviation transportation can also be coordinated. Share your airport, pickup location, and itinerary when requesting a reservation.
What happens if my flight is delayed?
Provide your airline and flight number when booking so pickup timing can be coordinated around your flight status. If your itinerary changes, contact us at (949) 688-1129. Ask about applicable waiting time and charges when confirming your reservation.
Where will I meet my chauffeur?
Pickup arrangements depend on the airport, terminal, and service booked. Confirm your meeting point and contact instructions with ARO Executive before your arrival.
Reservations & trip details
How do I make a reservation?
Use our online reservation portal, call (949) 688-1129, or email reservations@aroexecutive.com. Have your pickup date, time, locations, passenger count, and luggage details ready.
How far in advance should I book?
We recommend reserving as soon as your itinerary is confirmed, especially for events, early departures, and trips with multiple stops. For a short-notice request, call us to check availability.
How is my trip priced?
Request a quote for your itinerary and preferred vehicle. Confirm the total price and any applicable gratuity, waiting time, extra stops, parking, or other charges before booking.
How do I change or cancel a reservation?
Contact ARO Executive with your reservation details as soon as your plans change. Review the cancellation and change terms provided with your booking, and ask us to clarify any applicable deadlines or charges before confirming.
Vehicles & passengers
How many passengers can your SUVs accommodate?
Our Cadillac Escalade ESV fleet accommodates up to six passengers, and our Lincoln Nautilus accommodates up to three. Let us know your group size when booking so we can discuss a suitable vehicle as we have an affiliate that assists us with larger groups.
How much luggage can I bring?
Luggage capacity depends on your vehicle, passenger count, and bag sizes. Include the number of suitcases, carry-ons, and any oversized items in your request so we can confirm the right vehicle for your trip.
Can I bring a child seat?
Please contact us before booking to coordinate bringing and installing your own child seat. Share the number of seats and passengers so we can confirm the vehicle arrangement.
Business & special requests
Do you offer hourly chauffeur service?
Yes. Hourly chauffeur service is available for meetings, dining, events, and itineraries with multiple stops. Share your schedule and destinations to request availability, pricing, and any minimum booking requirements.
Can I book for executives, clients, or guests?
Yes. ARO Executive arranges corporate transportation for executives, executive assistants, clients, and visiting guests. Contact us to discuss schedules, passenger details, and account or billing arrangements.
Do you offer concierge or executive protection coordination?
ARO Executive can coordinate itinerary details, dining, venues, and approved client expenses alongside transportation. Executive protection is provided by third-party provider RMI International Inc., PPO #15879. Contact us to discuss availability and the scope of your request.
Have a question about your trip?
Tell us where you need to be. We’ll help coordinate the details.